Customer Stories

Klark Customer Stories: How Support Teams Are Automating Their Customer Service with AI

B2C brands use Klark to handle more inquiries, reduce repetitive tasks, and maintain a responsive customer experience—all without overburdening their support teams.

Request a demo View customer case studies

~70%of interactions processed automatically

+8 ptsbounce rate at NV Gallery

+1.5 pointsCSAT increase at Izipizi in one year

Why This Page

Feedback from the field, not generic promises

Each customer case study highlights the operational context, support-related pain points, the Klark solutions implemented, and the results observed. The information below is based solely on data provided by the Klark teams and available customer quotes.

NV Gallery

Furniture and Decor

Growth without additional support

How NV Gallery Quadrupled Its Revenue Without Expanding Its Customer Service Team

As its revenue grew from 7 to 30 million euros, NV Gallery needed to handle an increasing volume of inquiries without compromising the quality of its responses. Klark now automates a large portion of written interactions, freeing up the team to focus on higher-value conversations.

"We were overwhelmed by repetitive tasks. We needed to find a solution that would allow us to scale without compromising what makes NV Gallery unique."

Results Observed

~70%of interactions are handled automatically
+8 ptsin the dropout rate, from 88% to 96%
x4in revenue growth with the same support team

"We signed the contract on a Tuesday at 9 a.m., and by noon, the solution was up and running."

"Thanks to Klark, we have more responsive customer service, while also improving our teams' well-being."

Izipizi

Eyewear

Quality and Multilingual

How Izipizi Transformed Its Customer Service with Klark

With Klark, Izipizi has tailored AI to its support use cases, increased its monthly processing capacity, and improved the quality of service as perceived by customers—in particular by providing responses in each customer’s language.

"Over the course of a year, we've been able to work together to tailor Klark to our specific needs. Klark has made some adjustments for us. We're so happy with it. Today, we couldn't do without it. It's a game-changer."

Thibaut Granier, Customer Care Manager

Results Observed

+1.5 pointsCSAT increase in one year, starting from an already high baseline
12 monthsof partnership and adaptation to use cases
~800tickets resolved per month

"Communicating in our customers' language is a real game-changer. The CSAT score is incredible."

"Klark is just as much a part of our CX stack as our help desk. We wouldn't go back."

What Klark Offers

AI support designed for teams that need to maintain quality at scale

Rapid deployment

Operational deployment within a few hours once the knowledge sources and support channels are ready.

Controlled Automation

Klark handles repetitive requests, while teams retain control over sensitive or complex issues.

Consistent customer experience

Responses that are consistent, context-sensitive, and capable of supporting customers across multiple channels.

Automating Customer Service with AI: Klark Case Studies

Klark helps e-commerce and B2C brands automate their customer service, improve support productivity, and maintain high levels of customer satisfaction. These case studies show how AI can reduce the workload on agents, improve response times, and support growth without increasing headcount.

Take Action

Want to see what Klark can automate in your support operations?

We analyze your channels, recurring requests, and quality goals to identify opportunities for quick improvements.

Request a demo

Customer Stories

Brands that automate their customer service with Klark

Learn how B2C support teams use Klark to handle repetitive inquiries, improve their quality metrics, and maintain a responsive customer experience at scale.

Request a demo View customer case studies

~70%of automated interactions at NV Gallery

+8 ptsin the dropout rate, from 88% to 96%

+1.5 pointsCSAT increase at Izipizi in one year

CUSTOMER CASE STUDIES

Three real-world case studies to understand how AI is integrated into actual customer service operations: volume growth, response quality, multilingual support, CRM channels, and adoption by teams.

Growth without additional support

Quadruple revenue without expanding the customer service team

NV Gallery has grown its revenue from approximately 7 to 30 million euros while maintaining the same customer service team. Klark automates repetitive requests and frees up time for higher-value conversations.

~70% automated+8 points earned88% to 96%

“Thanks to Klark, we have more responsive customer service, while also improving our teams’ well-being.”

Quality, Multilingual Support, and CX Management

Transforming Customer Care with AI Tailored to Business Use Cases

Izipizi uses Klark as an operational partner: customization for specific use cases, automatic categorization, multilingual responses, and continuous improvement of CSAT from an already high baseline.

+1.5 points in CSAT12 months~800 tickets/month

“Today, we couldn’t do without it. It’s a game-changer.”

KUSMI TEA

Customer Service Integrated with Salesforce

Improving Data Quality in Salesforce

Kusmi Tea is an example of a B2C environment integrated with Salesforce, where the key challenges include maintaining the continuity of conversations, ensuring quality control, and ensuring reliability in handling customer requests.

SalesforceB2C SupportDedicated Study

A case focused on service quality, conversation continuity, and CRM integration.

CUSTOMER TESTIMONIALS

“We were overwhelmed by repetitive tasks. We needed to find a solution that would allow us to scale without compromising what makes NV Gallery unique.”
François, CEO · NV Gallery

“We signed the contract on a Tuesday at 9 a.m., and by noon, the solution was up and running.”
François, CEO · NV Gallery

“Communicating in our customers’ language is a real game-changer. The CSAT score is incredible.”
Thibaut Granier, Customer Care Manager · Izipizi

Automating Customer Service with AI: Real-World Case Studies

WANT TO SEE WHAT KLARK CAN AUTOMATE IN YOUR SUPPORT PROCESSES?

We analyze your channels, recurring requests, and quality goals to identify opportunities for quick improvements.

Request a demo

Customer Stories

Support teams that scale with Klark

Izipizi and NV Gallery use Klark to automate repetitive requests, improve their support metrics, and maintain a responsive customer experience without overburdening their teams.

Request a demo View case studies

~70%automated interactions at NV Gallery

+8 ptsin the dropout rate, from 88% to 96%

+1.5 pointsCSAT increase at Izipizi in one year

Sourced figures

Only the data and verbatim quotes provided by Hugo, with no extrapolation.

Operational Examples

Each example stems from a real pain point: volume, languages, availability, or quality.

Clean SEO formatting

A short, easy-to-read page structured around Klark client case studies and AI-powered customer service.

CUSTOMER CASE STUDIES

NV Gallery

Quadruple revenue without expanding the support team

NV Gallery has grown its revenue from approximately 7 to 30 million euros while maintaining the same customer service team.

~70% automated+8 points earned88% to 96%

“Thanks to Klark, we have more responsive customer service, while also improving our teams’ well-being.”

Izipizi

Transforming Customer Care with AI Integrated into the CX Stack

Izipizi has been working with Klark for 12 months and resolves about 800 tickets per month using AI.

+1.5 points in CSAT12 months~800 tickets/month

“Today, we couldn’t do without it. It’s a game-changer.”

WANT TO SEE WHAT KLARK CAN AUTOMATE IN YOUR SUPPORT PROCESSES?

Request a demo

Customer Stories

Support teams that scale with Klark

Izipizi and NV Gallery use Klark to automate repetitive requests, improve their support metrics, and maintain a responsive customer experience without overburdening their teams.

Request a demo View case studies

~70%automated interactions at NV Gallery

+8 ptsin the dropout rate, from 88% to 96%

+1.5 pointsCSAT increase at Izipizi in one year

Sourced figures

Only the data and verbatim quotes provided by Hugo, with no extrapolation.

Operational Examples

Each example stems from a real pain point: volume, languages, availability, or quality.

Clean SEO formatting

A short, easy-to-read page structured around Klark client case studies and AI-powered customer service.

CUSTOMER CASE STUDIES

NV Gallery

Quadruple revenue without expanding the support team

NV Gallery has grown its revenue from approximately 7 to 30 million euros while maintaining the same customer service team.

~70% automated+8 points earned88% to 96%

“Thanks to Klark, we have more responsive customer service, while also improving our teams’ well-being.”

Izipizi

Transforming Customer Care with AI Integrated into the CX Stack

Izipizi has been working with Klark for 12 months and resolves about 800 tickets per month using AI.

+1.5 points in CSAT12 months~800 tickets/month

“Today, we couldn’t do without it. It’s a game-changer.”

WANT TO SEE WHAT KLARK CAN AUTOMATE IN YOUR SUPPORT PROCESSES?

Request a demo