New year, new features at Klark. We just released a 45-second video showing what we've added to our AI co-pilot for customer service. Spoiler alert: it's going to save you even more time. ⚡
Quick reminder: Klark automatically generates ready-to-send responses when an agent opens a ticket in their CRM. No need to start from scratch every time. And now, we're taking the concept even further with two new, ultra-handy features: Refine and Modify.
You know those moments when you know exactly what to say, but you don't want to waste time formulating it properly? You jot down a rough note: "product available → stock → 48-hour delivery → email follow-up → question?"
With Refine, that's exactly what you do: you complete the response generated by Klark in draft mode. Keywords, arrows, quick phrases, spelling mistakes, it doesn't matter. You just throw in your information as it comes.
Then, click on Refine. And Klark neatly reintegrates everything into the response: clear, well-written, error-free, and translated into the customer's language if necessary.
The result: you no longer waste time trying to "write well." You think, you write, Klark rewrites. That's it.
Second new feature: Modify. Same logic as ChatGPT, but directly in your helpdesk.
The response generated by Klark is good, but you want to change one detail? Instead of rewriting it yourself, you give a one-sentence instruction:
You click Modify. Klark applies the instruction and reformulates the response in a few seconds.
No more back-and-forth manual edits. You guide customer support automation with your own words, and AI does the rest.
These two new features are in addition to what Klark already offers. A quick reminder for those who are new to Klark:
Ticket Summary
Super handy when the ticket has a really long conversation thread. Klark summarizes the whole thread so the agent can immediately understand the context and the real issue. Without it, you'd be scrolling for 3 minutes before figuring out what's going on. With Summary, you save that time.
Translate
Forteams that manage multiple languages. Klark translates the entire conversation into French. The agent responds in French. Klark then retranslates the response into the customer's language.
The result: you can handle international tickets without being bilingual. This is handy for brands that sell abroad without having a huge multilingual support team.
These features aren't just for show. They address real issues that our 2,000 user agents regularly report to us:
At Klark, we are building an AI platform for customer service that adapts to agents, not the other way around. Agents continue to work in their preferred CRM (Zendesk, Salesforce, Freshdesk, etc.). Klark plugs right in. No new windows. No change in habits.
And above all: AI assists, it does not replace. The agent remains in control. They are the ones who validate, adjust, and send. Klark just saves them a ton of time on repetitive and time-consuming tasks. 💡
Agents wasting time rephrasing? Complicated multilingual tickets? Endless conversation threads?
These new features are already available to our 50+ client brands. If you would like to see exactly how Klark can change things for your teams, we are available to discuss it with you.
Want to see how Klark is transforming e-commerce customer service?
👉 Book a free demo or contact our team
About Klark
Klark is a generative AI platform that helps customer service agents respond faster, more accurately, without changing their tools or habits. Deployable in minutes, Klark is already used by over 50 brands and 2,000 agents.
