Klark's blog

Customer service is a strategic growth driver, not a cost center. Discover why and how to turn it into your competitive advantage.

Learn about SLAs (Service Level Agreements): definition, common types of SLAs, how to define and measure them, and best practices for complying with them.

Discover Customer Success: definition, differences from customer support, key tasks, KPIs, and best practices to help your customers succeed.

Discover Large Language Models (LLMs): definition, how they work, main models (GPT, Claude, Gemini), and practical applications for customer service.

Discover support tickets: definition, complete lifecycle, best management practices, and tips for optimizing the processing of your customer requests.

‍Whether you're looking to save time, increase productivity or secure a return on investment, Klark is the answer. Adopt Klark today and join the ranks of companies already leveraging the power of AI to transform their customer support. You have nothing to lose, but everything to gain.