Ticket volume will double—or even more: Here’s how to prepare your customer service team for Black Friday 2026 and the 2027 sales. A comparison of options, a preparation plan, and KPIs.
Are "Where's my order?" inquiries overwhelming your customer service team? Here are the strategies for automating WISMO, the tools to compare, the cases to escalate, and the KPIs to track.
Are return requests overwhelming your customer service department? Here's what you can automate, the legal requirements you need to follow, the tools available (portal, help desk, AI), and how to get started.
Preparing Customer Service for the Holidays with a Reduced Staff: What to Automate, What to Handle First, What to Escalate, and When to Ask Customers to Wait Before, During, and After the Holidays.
Support information already exists in the FAQs, as well as in thousands of resolved tickets. The challenge is no longer just to write it down; it’s about finding the right source at the right time.
A good alternative to Intercom is judged based on integration, the role of the co-pilot, the pace of deployment, and the actual risk involved in the rollout.
