Klark's blog

Traditional chatbots have limitations. Agent AI acts, consults, and makes decisions in real time. Discover what will change in 2026 for your customer service and your teams.

Discover how agentic AI is transforming e-commerce customer service: 43% of tickets automated, peaks in activity absorbed, and ROI in 3-4 months. Comprehensive guide with use cases.

Intercom Fin, Zendesk AI, HubSpot Breeze... Native AI promises to automate support, but often locks teams into a single ecosystem. This article breaks down the limitations of "closed" AI and shows why a CRM-agnostic, co-pilot approach is more effective, flexible, and cost-effective for customer service.

Discover how RAG (Retrieval-Augmented Generation) is transforming customer support: methods, real-life examples, best practices for delivering accurate, up-to-date answers while eliminating AI hallucinations.

Find out what an AI agent is: a clear definition, how it works, how it differs from chatbots, and how these autonomous artificial intelligences will revolutionize customer service in 2025.

Discover how generative AI (GenAI) is transforming customer service: methods, real-life examples, best practices, and how to deploy it successfully to boost productivity, cut costs and improve customer satisfaction.