Klark's blog

Are you on Gorgias and looking for the right AI? A comparison of the native agent and 5 alternatives, up-to-date public pricing, and a method for deciding which one to use for your own tickets.

Traditional chatbots have limitations. Agent AI acts, consults, and makes decisions in real time. Discover what will change in 2026 for your customer service and your teams.

Discover how agentic AI is transforming e-commerce customer service: 43% of tickets automated, peaks in activity absorbed, and ROI in 3-4 months. Comprehensive guide with use cases.

Intercom Fin, Zendesk IA, HubSpot Breeze… Les IA natives promettent d’automatiser le support, mais enferment souvent les équipes dans un écosystème. Cet article décrypte les limites des IA “fermées” et montre pourquoi une approche CRM-agnostique, en mode copilote, est plus efficace, flexible et rentable pour le service client.

Discover how RAG (Retrieval-Augmented Generation) is transforming customer support: methods, real-life examples, best practices for delivering accurate, up-to-date answers while eliminating AI hallucinations.

Find out what an AI agent is: a clear definition, how it works, how it differs from chatbots, and how these autonomous artificial intelligences will revolutionize customer service in 2025.