Klark's blog

Discover churn: definition, calculation formulas, benchmarks by sector, main causes, and concrete strategies to reduce customer attrition.

Discover the support backlog: definition, causes of accumulation, impacts, and concrete strategies to reduce and control your stock of pending tickets.

Discover omnichannel: definition, difference from multichannel, advantages, and practical guide to offering a consistent customer experience across all channels.

Discover the knowledge base: definition, benefits, content to include, and best practices for creating an effective help center for your customers and agents.

Discover Customer Success: definition, differences from customer support, key tasks, KPIs, and best practices to help your customers succeed.

Discover customer self-service: definition, benefits, key components, and a practical guide to help your customers find answers on their own.