Klark's blog

Discover call center 2.0: definition, 7 technological pillars (cloud, omnichannel, AI), step-by-step guide to transforming your traditional call center, concrete examples and best practices to succeed in your digital transformation.

Discover the complete guide to quality monitoring for call centers: definition, 2025 technologies (speech analytics, AI), comparison of the best QA software, deployment methods and best practices for improving service quality.

Discover how to improve your call center's performance: essential KPIs, 7 optimization levers, essential tools, benchmarks and best practices to boost efficiency, quality and team well-being.

Discover the ultimate guide to automating your customer service in 2025. From strategy to tools and pitfalls to avoid: everything you need to know to increase your efficiency x10 while retaining that human touch that makes all the difference.

Discover how to automate your customer support without losing service quality. This guide shows you what to automate and what to leave to the human touch, the key steps to success, and the pitfalls to avoid.

AI has always played a key role in customer service. As a flow-driven business par excellence, customer service is akin to logistics: how do you manage these flows quickly, with quality and at the lowest possible cost?