Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

François

Chief of Staff
- 5 MIN READING 

AI agents as employees: methods, examples and best practices

Find out how to integrate AI agents as employees: proven methods, real-life examples from leading companies (Klarna, Octopus Energy), and best practices for augmenting your teams with AI in 2025.
- 5 MIN READING 

The ultimate guide: how to automate your customer service (increase efficiency x10)

Discover the ultimate guide to automating your customer service in 2025. From strategy to tools and pitfalls to avoid: everything you need to know to increase your efficiency x10 while retaining that human touch that makes all the difference.
- 5 MIN READING 

Artificial intelligence in customer relations: methods, examples and best practices

Discover how artificial intelligence is transforming customer relations: proven methods, concrete examples of successful companies, and best practices for successfully deploying AI in your customer service department.
- 5 MIN READING 

Agentic AI: a new era for AI... but not without humans

AI is entering a new phase: that of agents capable of acting on their own... Find out what this means for support teams, and Klark's vision of it.
- 5 MIN READING 

The "GenAI Divide": why 80% of companies fail with generative AI

An MIT study reveals the "GenAI Divide": 80% of companies are testing generative AI, but only 5% are getting any real ROI from it. Find out how Klark helps support teams bridge this gap.