Klark's blog

Discover call center 2.0: definition, 7 technological pillars (cloud, omnichannel, AI), step-by-step guide to transforming your traditional call center, concrete examples and best practices to succeed in your digital transformation.

Discover the complete guide to quality monitoring for call centers: definition, 2025 technologies (speech analytics, AI), comparison of the best QA software, deployment methods and best practices for improving service quality.

Discover how to improve your call center's performance: essential KPIs, 7 optimization levers, essential tools, benchmarks and best practices to boost efficiency, quality and team well-being.

Find out how to integrate AI agents as employees: proven methods, real-life examples from leading companies (Klarna, Octopus Energy), and best practices for augmenting your teams with AI in 2025.

Discover the ultimate guide to automating your customer service in 2025. From strategy to tools and pitfalls to avoid: everything you need to know to increase your efficiency x10 while retaining that human touch that makes all the difference.

Discover how artificial intelligence is transforming customer relations: proven methods, concrete examples of successful companies, and best practices for successfully deploying AI in your customer service department.