Klark's blog

Find out how to calculate your CSAT score with the complete formula, concrete examples, tools to automate the calculation, and best practices to improve your customer satisfaction rate.

Agentic RAG transforms customer service through generative AI and automation. This technology enables AI agents to provide accurate, contextualized responses, improving efficiency and customer satisfaction.

AI has always played a key role in customer service. As a flow-driven business par excellence, customer service is akin to logistics: how do you manage these flows quickly, with quality and at the lowest possible cost?

A co-pilot helps a human agent respond more effectively. An agent operates more independently. The real distinction lies not in the vocabulary, but in the level of context, safeguards, and acceptable autonomy in production.

Ever wish you had a magic wand to handle customer service? While we’re still working on the wand, Klark is the next best thing!

How, as an AI-based startup, RGPD is an integral part of our strategic approach.