Klark's blog

Discover the 7 essential indicators for measuring customer satisfaction: CSAT, NPS, CES and more. Methods, tools and best practices to transform your data into concrete actions and boost customer loyalty.

Discover how generative AI (GenAI) is transforming customer service: methods, real-life examples, best practices, and how to deploy it successfully to boost productivity, cut costs and improve customer satisfaction.

Discover the complete guide to customer satisfaction software 2025: definition, key indicators (CSAT, NPS, CES), detailed comparison of the best tools on the market, how to choose and best practices for maximizing the value of your customer feedback.

Find out how to calculate your CSAT score with the complete formula, concrete examples, tools to automate the calculation, and best practices to improve your customer satisfaction rate.

Agentic RAG transforms customer service through generative AI and automation. This technology enables AI agents to provide accurate, contextualized responses, improving efficiency and customer satisfaction.

AI has always played a key role in customer service. As a flow-driven business par excellence, customer service is akin to logistics: how do you manage these flows quickly, with quality and at the lowest possible cost?