Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

Nicolas

Co-founder and CPO
Editorial illustration showing an assisted channel and a self-service channel in a customer service environment
- 5 MIN READING 

Copilot vs. AI Agent: What This Really Means for Customer Service

A co-pilot helps a human agent respond more effectively. An agent operates more independently. The real distinction lies not in the vocabulary, but in the level of context, safeguards, and acceptable autonomy in production.
- 5 MIN READING 

5 ways Klark empowers customer support agents

Ever wish you had a magic wand to handle customer service? While we’re still working on the wand, Klark is the next best thing!
- 5 MIN READING 

Data Privacy versus AI: Klark’s GDPR Approach to AI-Powered Service

How, as an AI-based startup, RGPD is an integral part of our strategic approach.
- 5 MIN READING 

In a flash with Klark⚡, reinvent Customer Care

In this article, we will transparently explore Klark’s mission, vision, and purpose, detailing how we plan to transform customer care.