Klark's blog

AI has always played a key role in customer service. As a flow-driven business par excellence, customer service is akin to logistics: how do you manage these flows quickly, with quality and at the lowest possible cost?

A co-pilot helps a human agent respond more effectively. An agent operates more independently. The real distinction lies not in the vocabulary, but in the level of context, safeguards, and acceptable autonomy in production.

Ever wish you had a magic wand to handle customer service? While we’re still working on the wand, Klark is the next best thing!

Une IA au service client peut respecter le RGPD si vous cadrez cinq points. Le guide détaille chacun, l'obligation AI Act d'août 2026 et les questions à poser à un éditeur.

In this article, we will transparently explore Klark’s mission, vision, and purpose, detailing how we plan to transform customer care.