Use Cases · Automation

Automate Your Customer Service with AI

Without compromising on quality

Klark automates the generation of responses, sorting, and summarization of your tickets to free your agents from repetitive tasks—while maintaining the quality your brand expects.

Our customers have saved more than 50,000 hours
Klark Overview
Why Klark

Your support teams, enhanced by AI

AI-generated responses

Klark drafts context-specific, ready-to-send responses directly in your helpdesk.

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Automatic sorting and prioritization

Ticket categorization, sentiment analysis, and routing without manual intervention.

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Measurable gains

Up to 50% time saved per ticket and an increase in CSAT.

Features

Everything Klark automates

  • Generating ready-to-send responses
  • Automatic Ticket Summaries
  • Categorization and Prioritization of Requests
  • Automatically Generated Knowledge Base
  • Multilingual Machine Translation
  • Smart Escalation to an Agent
Klark Features

How It Works

  1. Connect your help desk with a single click via OAuth.
  2. Klark builds your knowledge base using your existing content.
  3. AI provides answers and automatically sorts tickets.
  4. Your agents approve the requests, and you track the results in real time.
FAQ

Frequently Asked Questions

Is automation replacing my agents?

No: Klark increases your workforce. The AI makes suggestions, and your team approves them. You save time without losing control or compromising quality.

On which channels and tools does Klark work?

Email, chat, and the leading helpdesk platforms: Zendesk, Gorgias, Intercom, Salesforce, Front, Freshdesk…

Ready to automate your customer service?

Join the e-commerce brands that respond faster to their customers with Klark.

Book a demo