Increasing efficiency without sacrificing experience: Octopia's successful bet with Klark

At Octopia, customer support isn't just a function: it's a central building block in the quality of service offered to partner marketplaces. With the explosion in volumes, languages and cases to handle, Octopia needed a reliable, fast and intelligent tool.

It was against this backdrop that they chose Klark, our AI co-driver dedicated to support teams. The result? Integration in 2 minutes, adoption in 24 hours, and immediate ROI.

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‍Fast integration

"Honestly, integrating Klark was bluffly simple."- Sixte, Octopia‍

No IT projects, no long delays. Octopia installed Klark in less than two minutes, trained the teams immediately, and put it into production the very next morning. Plug & Solve in all its power.

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AI at the service of agents (and not the other way round)

Rather than a chatbot or rigid automation, Klark acts as an intelligent support assistant.

As soon as a ticket is opened, the AI :

• Analyze the context,
• Generate a personalized, multilingual response,
• Access history to ensure consistency.

No more searching for macros or internal docs: agents can concentrate on complex, high value-added cases.

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Rapid adoption, tangible benefits

"A year on, it's hard to imagine a world without Klark." - Sixte, Octopia

From the very first weeks, Octopia's teams noticed how much time the solution saved and how easy it was to use. Klark made multilingual management easier, accelerated responses thanks to AI, and freed up time for more complex cases, resulting in rapid adoption and real perceived value, without friction.

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Performance-based billing

Klark proposes a model based on the value delivered. If AI doesn't help, you don't pay. A simple, fair approach in line with the expectations of modern customer service. It's an approach that particularly appealed to Octopia, for its clarity and transparency from the very first days of use.

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In a nutshell:

✔️ Integration in less than 2 minutes
✔️ Full adoption in 24 hours
✔️ Visible ROI within the first few weeks
✔️ A "pay per success" model
✔️ A true AI co-pilot at the service of agents‍

Would you like to hear Octopia talk about it? Watch their video testimonials on our YouTube channel.

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About Klark

Klark is a generative AI solution solution for customer service. Integrated with existing tools (Zendesk, Salesforce, Gorgias...), it acts as a co-pilot for agents :

• Automatic generation of drafts,
• Reformulation,
• Multilingual translation,
• Automated responses (coming soon).

Deployed with a click, without frictionKlark has now been adopted by over 70 companies, including Backmarket, Cdiscount, BUT, ba&sh... and Octopia.