Maëlle, Customer Success Manager at GreenGo, handles dozens of requests every day: travelers looking for their reservations, hosts wanting to optimize their listings, questions about photos of accommodations.
And like all customer service teams, she is familiar with this reality: busy periods when tickets pile up. Weekends that take time to catch up on. Repetitive tasks that eat into time that we would rather spend on more interesting projects.
Since she started using Klark, things have changed. To be precise, she saves 16% of time per ticket. That's 67 seconds saved on every message. It may not seem like much, but when you're dealing with hundreds of tickets every week, it makes a huge difference.
"With Klark, I've reduced my processing time by about 16% (saving 67 seconds per message).
The co-pilot allows me to work faster on repetitive tickets and maintain a good pace even when there's a lot of volume."
GreenGo is a French tourist accommodation platform that promotes responsible locations and sustainable experiences. It is the kind of company where customer relations are at the heart of the project, and where every interaction counts.
The Customer Success team manages all support requests: traveler requests, host questions, space optimization, newsletters. These varied tasks require time and attention.
What Maëlle particularly likes about Klark is the Rephrase feature. And she doesn't use it like most people do.
Instead of writing a complete response and asking Klark to improve it, she does the opposite: she provides keywords and contextual information, and lets the AI co-pilot construct the response. Efficient. Fast. Natural.
For example, when a host replies that they don't know which photos are blurry, she simply types "photos 8, 19, 20 blurry" and Klark generates a structured, personalized response. In a matter of seconds.
She explains: "I mainly use it for follow-up tickets. I often write the first message myself. But as soon as the conversation picks up, Klark saves me a ton of time."
"Before, we could comb through all the tickets from the weekend could take us up to three and a half days.
Now, it takes us about a day and a half to two days with Klark."
Before Klark:
Processing a weekend's worth of data used to take the GreenGo team 3 to 3.5 days.
Now with Klark:
1.5 to 2 days for the same charge.
That's almost two full days saved per week during busy periods. Two days that they can devote to other projects: implementing a bot for hosts, optimizing ads, working on communication.
And for Maëlle personally: 67 seconds saved per message. 16% time saved. Not on complex tasks that require thought and empathy. But on repetitive requests, rephrasing, and follow-up responses.
The kind of tasks where an AI co-pilot really makes a difference.
Maëlle sums up the impact well:
"It hasn't changed my daily routine, it has optimized it. Being able to process tickets more quickly allows me to devote more time to higher value-added tasks."
And that's exactly what Klark's vision is: AI for customer service that assists teams, freeing them from repetitive tasks, but never replacing human judgment, the right tone, or understanding of context.
Because ultimately, what makes the difference in customer service is not the speed of response. It's relevance. And for that, humans remain irreplaceable.
If, like GreenGo, you manage a high-volume customer service department, if you waste time on repetitive tickets, if you would like to devote more time to high value-added projects...
Klark can help you. Not by replacing your agents. By giving them time.
To find out exactly how Klark works, we are available to answer your questions: www.klark.ai/demo
And if you want to discover GreenGo and their approach to responsible accommodation: www.greengo.voyage
About Klark
Klark is a generative AI platform that helps customer service agents respond faster, more accurately, without changing their tools or habits. Deployable in minutes, Klark is already used by over 50 brands and 2,000 agents.
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