Othman, who is in charge of customer relations at Octopia, supports customers from the moment they purchase a product through to after-sales service. His daily goal is to provide simple, quick responses while maintaining a high level of quality. Since he started using Klark, he has centralized all his tools in one place and saves valuable time on each ticket. For him, the conclusion is clear: "Time is our most precious resource, and Klark saves us a lot of it."
Othman works at Octopia as a customer service agent. He supports consumers throughout their experience, from product purchase to after-sales service.
His daily challenge: finding the right balance between the relevance of the answers he provides to the customer and the speed with which he delivers them.
"Ultimately, that's all a customer wants: a clear, precise answer, provided as quickly as possible."
A centralized tool in Zendesk
Klark is able to provide clear and accurate answers, translate and summarize entire conversations in more than 10 languages. Everything is integrated directly into Zendesk, Othman's everyday work tool.
No more scattered tools
Before Klark, Othman used pre-recorded templates that had to be searched for manually, then translators external to his work tools. Today, everything is centralized in one place, more intuitive, and easier to use.
Complete translation of conversations
For Othman, the most useful feature is the complete translation of conversations. Klark is able to summarize and translate an entire conversation he has had with a customer. When a ticket is transferred from one agent to another, this feature makes it much easier and faster to pick up where they left off.
Responses that include emotion
The responses generated by Klark are highly relevant. They adapt to the customer's state of mind and emotions. The AI for customer service understands kindness and perfectly reflects it in the suggested responses. Othman always retains control before sending.
Before Klark:
Now with Klark:
Measurable impact: Automating customer service through Klark enables Othman to maintain the dual objectives of speed and relevance that customers expect.
"Honestly, I would tell customer service teams not to hesitate. It would be a mistake to pass up Klark. The time and simplicity it saves us is pretty huge."
For Othman, time is the most valuable resource for a customer service agent. Klark saves a lot of time while maintaining the quality of responses.
Having all the tools centralized in Zendesk, combined with automatic translation of entire conversations, has radically changed his daily routine. He can now focus on what matters most: supporting customers with clear, accurate, and quick responses.
About Klark
Klark is a generative AI platform that helps customer service agents respond faster, more accurately, without changing their tools or habits. Deployable in minutes, Klark is already used by over 50 brands and 2,000 agents.
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