Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

François

Chief of Staff
- 5 MIN READING 

Try Klark in 2 minutes: the interactive demo is online

Try Klark live: suggested responses, refine, modify, translate, summary. Interactive demo integrated into the article, 2 minutes to understand everything.
- 5 MIN READING 

Refine and Modify: Two new features to save even more time

Klark launches Refine and Modify: transform your drafts into polished responses and adjust the tone with a single click. Discover these new features that save you even more time.
- 5 MIN READING 

Agentic AI for e-commerce customer service: revolutionizing the customer experience in 2026

Discover how agentic AI is transforming e-commerce customer service: 43% of tickets automated, peaks in activity absorbed, and ROI in 3-4 months. Comprehensive guide with use cases.
- 5 MIN READING 

Customer self-service: definition, benefits, and implementation

Discover customer self-service: definition, benefits, key components, and a practical guide to help your customers find answers on their own.
- 5 MIN READING 

NPS (Net Promoter Score): definition, calculation, and comprehensive guide 2026

Learn all about NPS (Net Promoter Score): clear definition, calculation formula, score interpretation, differences with CSAT, and practical tips for improving customer loyalty.
- 5 MIN READING 

NLP (Natural Language Processing): definition and applications

Discover NLP (Natural Language Processing): definition, how it works, techniques, and practical applications for automating and improving your customer service.