Klark's blog

Do your customers speak German, Spanish, Italian... and your team only French? Discover how to handle all your multilingual tickets without losing time or quality.

Try Klark live: suggested responses, refine, modify, translate, summary. Interactive demo integrated into the article, 2 minutes to understand everything.

Klark launches Refine and Modify: transform your drafts into polished responses and adjust the tone with a single click. Discover these new features that save you even more time.

Discover how agentic AI is transforming e-commerce customer service: 43% of tickets automated, peaks in activity absorbed, and ROI in 3-4 months. Comprehensive guide with use cases.

Discover customer self-service: definition, benefits, key components, and a practical guide to help your customers find answers on their own.

Learn all about NPS (Net Promoter Score): clear definition, calculation formula, score interpretation, differences with CSAT, and practical tips for improving customer loyalty.