Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

Startup Life

Illustration of documents, a blue shield, and a magnifying glass symbolizing data protection and control.
- 5 MIN READING 

The Klark Security Incident of August 2026: What We've Learned

In late August, a vulnerability in our Metabase analytics tool led to a data breach. We’ll review the facts, the steps we took, and what we learned from the incident.
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
James in Les Samouraïs: AI vision customer service Klark
- 5 MIN READING 

James in Les Samouraïs: AI vision customer service Klark

James Rebours, CEO of Klark, guest on the Les Samouraïs du Business podcast. Discover our vision of AI for customer service and our approach.
Photo de François, Chief of Staff chez Klark
Chief of Staff
Klark in the spotlight. Proof, not promises: the highlights of recent months
- 5 MIN READING 

Klark in the spotlight. Proof, not promises: the highlights of recent months

Klark rewarded: 4 distinctions that confirm our vision. Between trophies, SOC 2 certification and recognition by the Hub France IA, a look back at the milestones of the last few months that illustrate our commitment to AI that's useful, human and ready for the field.
Photo de Malak, Marketing Manager chez Klark
Marketing Manager
Crafting your brand’s visual identity: A guide to standing out and building trust
- 5 MIN READING 

Crafting your brand’s visual identity: A guide to standing out and building trust

In today's world of brands and choices, it's important to stand out from the crowd. But how do you make sure you're remembered?
Photo de Solène, Marketing Manager chez Klark
Marketing Manager
Three months of turbulence and triumph: a startup studio deep dive
- 5 MIN READING 

Three months of turbulence and triumph: a startup studio deep dive

My name is James, and what follows is a detailed chronicle of three transformative months I spent with Yoann, diving headfirst into the chaotic yet exhilarating world of startups. This period redefined not just our careers but our very approach to entrepreneurship.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
Our first fund-raising campaign: from vision to execution
- 5 MIN READING 

Our first fund-raising campaign: from vision to execution

9 months after our creation, we are proud and grateful to announce the successful completion of Klark's first fundraising campaign!
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO