Klark's blog

Discover the complete guide to customer satisfaction software 2025: definition, key indicators (CSAT, NPS, CES), detailed comparison of the best tools on the market, how to choose and best practices for maximizing the value of your customer feedback.

Find out how to calculate your CSAT score with the complete formula, concrete examples, tools to automate the calculation, and best practices to improve your customer satisfaction rate.

Find out all about CSAT (Customer Satisfaction Score): clear definition, calculation formula, sample questions and best practices for measuring and improving customer satisfaction in real time.

Discover the complete guide to CRM for call centers: definition, essential features, detailed comparison of the best 2025 solutions (Salesforce, Zendesk, HubSpot), how to choose and integrate successfully.

Discover call center 2.0: definition, 7 technological pillars (cloud, omnichannel, AI), step-by-step guide to transforming your traditional call center, concrete examples and best practices to succeed in your digital transformation.

Discover the complete guide to quality monitoring for call centers: definition, 2025 technologies (speech analytics, AI), comparison of the best QA software, deployment methods and best practices for improving service quality.