Klark's blog

Traditional quality monitoring analyzes 2% of calls. With generative AI, increase coverage to 100%, detect issues in real time, and free up your quality managers. Complete guide.

Customer service is a strategic growth driver, not a cost center. Discover why and how to turn it into your competitive advantage.

How to choose the right CRM integrator? Selection criteria, questions to ask, warning signs, and tips for a successful integration project.

Customer management is a strategic lever for building loyalty and developing your portfolio. Discover the pillars, tools, and best practices for optimizing it.

What is a modern contact center? Discover how it works, its essential KPIs, the role of AI, and the keys to optimizing it.

Conversational agents: chatbots, voicebots, generative AI... Discover how these technologies are transforming customer service and how to deploy them effectively.