Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

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Clé qui ouvre une boîte de réception de tickets et escalier de motifs illustrant l'intégration d'une IA à Zendesk

Our latest articles

Agentic RAG: what concrete impact for Customer Service?
- 5 MIN READING 

Agentic RAG: what concrete impact for Customer Service?

Agentic RAG transforms customer service through generative AI and automation. This technology enables AI agents to provide accurate, contextualized responses, improving efficiency and customer satisfaction.
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
AI in customer service: questions to ask before taking the plunge
- 5 MIN READING 

AI in customer service: questions to ask before taking the plunge

AI has always played a key role in customer service. As a flow-driven business par excellence, customer service is akin to logistics: how do you manage these flows quickly, with quality and at the lowest possible cost?
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
10 good reasons to use Klark for your customer service
- 5 MIN READING 

10 good reasons to use Klark for your customer service

‍Whether you're looking to save time, increase productivity or secure a return on investment, Klark is the answer. Adopt Klark today and join the ranks of companies already leveraging the power of AI to transform their customer support. You have nothing to lose, but everything to gain.
Photo de Solène, Marketing Manager chez Klark
Marketing Manager
The Artificial Intelligence Regulation (AIR) and its impact on customer service
- 5 MIN READING 

AI Act : ce que doit afficher votre IA de service client e-commerce depuis août 2026

Depuis le 2 août 2026, l'AI Act impose à une IA de service client de dire au client qu'il échange avec une IA, dès le premier message. Ce qui s'applique au chat, à l'e-mail et à la voix, des exemples de messages d'ouverture et les prochaines échéances.
Photo de Solène, Marketing Manager chez Klark
Marketing Manager
5 ways Klark empowers customer support agents
- 5 MIN READING 

5 ways Klark empowers customer support agents

Ever wish you had a magic wand to handle customer service? While we’re still working on the wand, Klark is the next best thing!
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
Crafting your brand’s visual identity: A guide to standing out and building trust
- 5 MIN READING 

Crafting your brand’s visual identity: A guide to standing out and building trust

In today's world of brands and choices, it's important to stand out from the crowd. But how do you make sure you're remembered?
Photo de Solène, Marketing Manager chez Klark
Marketing Manager
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