Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

Our most recent article

Clé qui ouvre une boîte de réception de tickets et escalier de motifs illustrant l'intégration d'une IA à Zendesk

Our latest articles

Artificial intelligence in customer relations: methods, examples and best practices
- 5 MIN READING 

Artificial intelligence in customer relations: methods, examples and best practices

Discover how artificial intelligence is transforming customer relations: proven methods, concrete examples of successful companies, and best practices for successfully deploying AI in your customer service department.
Photo de François, Chief of Staff chez Klark
Chief of Staff
Agentic AI: a new era for AI... but not without humans
- 5 MIN READING 

Agentic AI: a new era for AI... but not without humans

AI is entering a new phase: that of agents capable of acting on their own... Find out what this means for support teams, and Klark's vision of it.
Photo de François, Chief of Staff chez Klark
Chief of Staff
The "GenAI Divide": why 80% of companies fail with generative AI
- 5 MIN READING 

The "GenAI Divide": why 80% of companies fail with generative AI

An MIT study reveals the "GenAI Divide": 80% of companies are testing generative AI, but only 5% are getting any real ROI from it. Find out how Klark helps support teams bridge this gap.
Photo de François, Chief of Staff chez Klark
Chief of Staff
Increasing efficiency without sacrificing experience: Octopia's successful bet with Klark
- 5 MIN READING 

Increasing efficiency without sacrificing experience: Octopia's successful bet with Klark

Octopia shares its experience with Klark: AI integrated in 2 minutes, adopted within 24 hours, improving agent productivity and response quality, without complicating processes.
Photo de Malak, Marketing Manager chez Klark
Marketing Manager
How to automate customer support without sacrificing experience
- 5 MIN READING 

How to automate customer support without sacrificing experience

Discover how to automate your customer support without losing service quality. This guide shows you what to automate and what to leave to the human touch, the key steps to success, and the pitfalls to avoid.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
Klark in the spotlight. Proof, not promises: the highlights of recent months
- 5 MIN READING 

Klark in the spotlight. Proof, not promises: the highlights of recent months

Klark rewarded: 4 distinctions that confirm our vision. Between trophies, SOC 2 certification and recognition by the Hub France IA, a look back at the milestones of the last few months that illustrate our commitment to AI that's useful, human and ready for the field.
Photo de Malak, Marketing Manager chez Klark
Marketing Manager
By selecting "Accept", you authorize Klark and our partners to use cookies and to share your data for all these purposes. We and our partners use cookies and similar tools to measure the audience of our site and evaluate the performance of our advertising. With the exception of cookies that are essential for navigation on our site, we only use these cookies with your consent.

See our Cookie Policy for more information.