Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

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Clé qui ouvre une boîte de réception de tickets et escalier de motifs illustrant l'intégration d'une IA à Zendesk

Our latest articles

Customer management: strategies for retaining and growing your portfolio
- 5 MIN READING 

Customer management: strategies for retaining and growing your portfolio

Customer management is a strategic lever for building loyalty and developing your portfolio. Discover the pillars, tools, and best practices for optimizing it.
Photo de Malak, Marketing Manager chez Klark
Marketing Manager
Contact Center: The Complete Guide for 2026
- 5 MIN READING 

Contact Center: The Complete Guide for 2026

What is a modern contact center? Discover how it works, its essential KPIs, the role of AI, and the keys to optimizing it.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
(Video) Othman and Klark: "Time is our most precious resource."
- 5 MIN READING 

(Video) Othman and Klark: "Time is our most precious resource."

Othman, a customer service agent at Octopia, explains how Klark centralizes all its tools in Zendesk: automatic translation of entire conversations, tailored responses, and considerable time savings.
Photo de François, Chief of Staff chez Klark
Chief of Staff
Editorial illustration showing an assisted channel and a self-service channel in a customer service environment
- 5 MIN READING 

Copilote IA service client ou agent IA : quelle différence, lequel choisir ?

Un copilote IA prépare la réponse que votre agent valide, un agent IA répond seul au client. Différences, grille par motif de ticket, coûts et méthode pour passer de l'un à l'autre sans risque.
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
Customer service: why it's your best investment in 2026
- 5 MIN READING 

Customer service: why it's your best investment in 2026

Customer service is a strategic growth driver, not a cost center. Discover why and how to turn it into your competitive advantage.
Photo de Solène, Marketing Manager chez Klark
Marketing Manager
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