Intercom Fin, Zendesk AI, HubSpot Breeze... Native AI promises to automate support, but often locks teams into a single ecosystem.
This article breaks down the limitations of "closed" AI and shows why a CRM-agnostic, co-pilot approach is more effective, flexible, and cost-effective for customer service.
Discover the ultimate guide to automating your customer service in 2025. From strategy to tools and pitfalls to avoid: everything you need to know to increase your efficiency x10 while retaining that human touch that makes all the difference.
Discover how artificial intelligence is transforming customer relations: proven methods, concrete examples of successful companies, and best practices for successfully deploying AI in your customer service department.
An MIT study reveals the "GenAI Divide": 80% of companies are testing generative AI, but only 5% are getting any real ROI from it. Find out how Klark helps support teams bridge this gap.
Octopia shares its experience with Klark: AI integrated in 2 minutes, adopted within 24 hours, improving agent productivity and response quality, without complicating processes.
Discover how to automate your customer support without losing service quality. This guide shows you what to automate and what to leave to the human touch, the key steps to success, and the pitfalls to avoid.
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