Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

Our most recent article

Our latest articles

- 5 MIN READING 

Measuring customer satisfaction in 2026: the complete guide in the age of generative AI

Are your CSAT response rates plateauing at 15%? Discover Net Emotion Score (NES), which automatically analyzes 100% of your customer messages using AI. Comprehensive measurement, actionable insights, zero burden on your customers.
Co-founder and CPO
- 5 MIN READING 

Refine and Modify: Two new features to save even more time

Klark launches Refine and Modify: transform your drafts into polished responses and adjust the tone with a single click. Discover these new features that save you even more time.
Chief of Staff
- 5 MIN READING 

Agentic AI for e-commerce customer service: revolutionizing the customer experience in 2026

Discover how agentic AI is transforming e-commerce customer service: 43% of tickets automated, peaks in activity absorbed, and ROI in 3-4 months. Comprehensive guide with use cases.
Chief of Staff
- 5 MIN READING 

Support escalation: definition, types, and best practices

Discover escalation support: definition, types (functional, hierarchical, external), processes, and best practices for effectively transferring complex requests.
Marketing Manager
- 5 MIN READING 

First response time: definition, calculation, and optimization

Discover First Response Time: definition, calculation, benchmarks by channel, and tips for reducing this essential customer service KPI.
Co-founder and Co-CEO
- 5 MIN READING 

Chatbot: definition, types, and best practices

Discover chatbots: definition, types (rules, NLP, generative AI), use cases for customer service, KPIs to track, and best practices for success.
Co-founder and Co-CEO
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