Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

Latest articles

- 5 MIN READING 

CSAT (Customer Satisfaction Score): definition, calculation and sample questions

Find out all about CSAT (Customer Satisfaction Score): clear definition, calculation formula, sample questions and best practices for measuring and improving customer satisfaction in real time.
Chief of Staff
- 5 MIN READING 

CRM for call centers: complete guide, best 2025 software and integrations

Discover the complete guide to CRM for call centers: definition, essential features, detailed comparison of the best 2025 solutions (Salesforce, Zendesk, HubSpot), how to choose and integrate successfully.
Chief of Staff
- 5 MIN READING 

Call center 2.0: definition, technologies and digital transformation guide

Discover call center 2.0: definition, 7 technological pillars (cloud, omnichannel, AI), step-by-step guide to transforming your traditional call center, concrete examples and best practices to succeed in your digital transformation.
Chief of Staff
- 5 MIN READING 

Quality monitoring call center: complete guide, tools and best practices 2025

Discover the complete guide to quality monitoring for call centers: definition, 2025 technologies (speech analytics, AI), comparison of the best QA software, deployment methods and best practices for improving service quality.
Chief of Staff
- 5 MIN READING 

Performance call center: methods, examples and best practices

Discover how to improve your call center's performance: essential KPIs, 7 optimization levers, essential tools, benchmarks and best practices to boost efficiency, quality and team well-being.
Chief of Staff
- 5 MIN READING 

AI agents as employees: methods, examples and best practices

Find out how to integrate AI agents as employees: proven methods, real-life examples from leading companies (Klarna, Octopus Energy), and best practices for augmenting your teams with AI in 2025.
Chief of Staff
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