Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

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Clé qui ouvre une boîte de réception de tickets et escalier de motifs illustrant l'intégration d'une IA à Zendesk

Our latest articles

Klark or Eesel AI: What Are the Differences in 2026?
- 5 MIN READING 

Klark or Eesel AI: What Are the Differences in 2026?

Klark or eesel AI for your customer service? We compare their positioning, integrations, how they work, pricing, and target markets to help you choose.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
What is the best AI software for e-commerce customer service?
- 5 MIN READING 

What is the best AI software for e-commerce customer service?

Which AI software should you choose for an e-commerce site's customer service? We compare 8 solutions in 2026: AI built into helpdesks and standalone AI layers, pricing, and use cases.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
- 5 MIN READING 

Which AI Works with Zendesk? The 2026 Comparison

Are you using Zendesk and looking for the right AI solution? We compare Zendesk's native AI with six third-party solutions, looking at integration, pricing models, co-pilot features, automation capabilities, and who they're best suited for.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
Which AI Works with Gorgias? The 2026 Comparison
- 5 MIN READING 

Which AI Works with Gorgias? The 2026 Comparison

Are you on Gorgias and looking for the right AI? A comparison of the native agent and 5 alternatives, up-to-date public pricing, and a method for deciding which one to use for your own tickets.
Photo de James Rebours, cofondateur et CEO de Klark
Co-founder and CEO
Archive of tickets and support documents in which a blue channel highlights a relevant source
- 5 MIN READING 

Why Your Knowledge Base Is No Longer Enough—and How RAG Is a Game-Changer

Support information already exists in the FAQs, as well as in thousands of resolved tickets. The challenge is no longer just to write it down; it’s about finding the right source at the right time.
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
Illustration of an existing customer support system enhanced with an additional layer of assistance prior to a help desk migration
- 5 MIN READING 

Alternatives to Intercom and Fin: How to Choose Without Replacing Your Support Tools

Salesforce's acquisition of Fin provides an opportunity to take stock. Public facts, a simple framework for deciding whether to migrate, and criteria for evaluating alternatives for your tickets.
Photo de Nicolas Pellissier, cofondateur et CPO de Klark
Co-founder and CPO
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