Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

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Klark illustration of a support ticket workflow distributed across routing, training, alerts, and automation

Our latest articles

- 5 MIN READING 

Call center 2.0: definition, technologies and digital transformation guide

Discover call center 2.0: definition, 7 technological pillars (cloud, omnichannel, AI), step-by-step guide to transforming your traditional call center, concrete examples and best practices to succeed in your digital transformation.
Chief of Staff
- 5 MIN READING 

Quality monitoring call center: complete guide, tools and best practices 2025

Discover the complete guide to quality monitoring for call centers: definition, 2025 technologies (speech analytics, AI), comparison of the best QA software, deployment methods and best practices for improving service quality.
Chief of Staff
- 5 MIN READING 

Performance call center: methods, examples and best practices

Discover how to improve your call center's performance: essential KPIs, 7 optimization levers, essential tools, benchmarks and best practices to boost efficiency, quality and team well-being.
Chief of Staff
- 5 MIN READING 

AI agents as employees: methods, examples and best practices

Find out how to integrate AI agents as employees: proven methods, real-life examples from leading companies (Klarna, Octopus Energy), and best practices for augmenting your teams with AI in 2025.
Chief of Staff
- 5 MIN READING 

The ultimate guide: how to automate your customer service (increase efficiency x10)

Discover the ultimate guide to automating your customer service in 2025. From strategy to tools and pitfalls to avoid: everything you need to know to increase your efficiency x10 while retaining that human touch that makes all the difference.
Chief of Staff
- 5 MIN READING 

Artificial intelligence in customer relations: methods, examples and best practices

Discover how artificial intelligence is transforming customer relations: proven methods, concrete examples of successful companies, and best practices for successfully deploying AI in your customer service department.
Chief of Staff
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