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Our most recent article

Clé qui ouvre une boîte de réception de tickets et escalier de motifs illustrant l'intégration d'une IA à Zendesk
- 5 MIN READING 
Intégrer une IA à Zendesk : étapes, accès, délais et pièges à éviter

Connecter une IA à Zendesk prend quelques minutes, la mettre en service deux à six semaines, motif par motif. Accès à prévoir, IA native ou tierce, déclencheurs, calendrier et pièges vus sur le terrain.

Photo de James Rebours, cofondateur et CEO de Klark
James
Co-founder and CEO

Our latest articles

Agentic AI for e-commerce customer service: revolutionizing the customer experience in 2026
- 5 MIN READING 

Agentic AI for e-commerce customer service: revolutionizing the customer experience in 2026

Discover how agentic AI is transforming e-commerce customer service: 43% of tickets automated, peaks in activity absorbed, and ROI in 3-4 months. Comprehensive guide with use cases.
Photo de François, Chief of Staff chez Klark
François
Chief of Staff
Support escalation: definition, types, and best practices
- 5 MIN READING 

Support escalation: definition, types, and best practices

Discover escalation support: definition, types (functional, hierarchical, external), processes, and best practices for effectively transferring complex requests.
Photo de Malak, Marketing Manager chez Klark
Malak
Marketing Manager
First response time: definition, calculation, and optimization
- 5 MIN READING 

First response time: definition, calculation, and optimization

Discover First Response Time: definition, calculation, benchmarks by channel, and tips for reducing this essential customer service KPI.
Photo de James Rebours, cofondateur et CEO de Klark
James
Co-founder and CEO
Chatbot: definition, types, and best practices
- 5 MIN READING 

Chatbot: definition, types, and best practices

Discover chatbots: definition, types (rules, NLP, generative AI), use cases for customer service, KPIs to track, and best practices for success.
Photo de James Rebours, cofondateur et CEO de Klark
James
Co-founder and CEO
Help Desk: definition, features, and comprehensive guide
- 5 MIN READING 

Help Desk: definition, features, and comprehensive guide

Discover the help desk: definition, essential features, differences from the service desk, and a guide to choosing the right solution for your needs.
Photo de Malak, Marketing Manager chez Klark
Malak
Marketing Manager
SLA (Service Level Agreement): definition, examples, and best practices
- 5 MIN READING 

SLA (Service Level Agreement): definition, examples, and best practices

Learn about SLAs (Service Level Agreements): definition, common types of SLAs, how to define and measure them, and best practices for complying with them.
Photo de Solène, Marketing Manager chez Klark
Solène
Marketing Manager
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