Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

Our most recent article

Our latest articles

- 5 MIN READING 

CSAT score: formula and complete guide for calculating your customer satisfaction rate

Find out how to calculate your CSAT score with the complete formula, concrete examples, tools to automate the calculation, and best practices to improve your customer satisfaction rate.
Co-founder and CPO
- 5 MIN READING 

CSAT (Customer Satisfaction Score): definition, calculation and sample questions

Find out all about CSAT (Customer Satisfaction Score): clear definition, calculation formula, sample questions and best practices for measuring and improving customer satisfaction in real time.
Chief of Staff
- 5 MIN READING 

CRM for call centers: complete guide, best 2025 software and integrations

Discover the complete guide to CRM for call centers: definition, essential features, detailed comparison of the best 2025 solutions (Salesforce, Zendesk, HubSpot), how to choose and integrate successfully.
Chief of Staff
- 5 MIN READING 

Call center 2.0: definition, technologies and digital transformation guide

Discover call center 2.0: definition, 7 technological pillars (cloud, omnichannel, AI), step-by-step guide to transforming your traditional call center, concrete examples and best practices to succeed in your digital transformation.
Chief of Staff
- 5 MIN READING 

Quality monitoring call center: complete guide, tools and best practices 2025

Discover the complete guide to quality monitoring for call centers: definition, 2025 technologies (speech analytics, AI), comparison of the best QA software, deployment methods and best practices for improving service quality.
Chief of Staff
- 5 MIN READING 

Performance call center: methods, examples and best practices

Discover how to improve your call center's performance: essential KPIs, 7 optimization levers, essential tools, benchmarks and best practices to boost efficiency, quality and team well-being.
Chief of Staff
By selecting "Accept", you authorize Klark and our partners to use cookies and to share your data for all these purposes. We and our partners use cookies and similar tools to measure the audience of our site and evaluate the performance of our advertising. With the exception of cookies that are essential for navigation on our site, we only use these cookies with your consent.

See our Cookie Policy for more information.