Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

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Klark illustration of a support ticket workflow distributed across routing, training, alerts, and automation

Our latest articles

Comparison Chart: Klark vs. Zendesk for AI-Powered Customer Service
- 5 MIN READING 

Klark vs. Zendesk AI: Should You Switch Support Platforms?

Zendesk AI makes sense if Zendesk is the hub of your support operations. Klark is a better fit when your team wants to add cross-functional AI without changing its tools.
Co-founder and CPO
Comparison chart: Klark vs. Yuma for AI-powered e-commerce support
- 5 MIN READING 

Klark vs. Yuma: Which AI is best for automating e-commerce support?

Yuma is focusing on e-commerce automation. Klark uses CRM, customer context, and agents to automate processes without losing control.
Co-founder and CPO
- 5 MIN READING 

How to choose your CRM integrator in 2026

How to choose the right CRM integrator? Selection criteria, questions to ask, warning signs, and tips for a successful integration project.
Chief of Staff
- 5 MIN READING 

Customer management: strategies for retaining and growing your portfolio

Customer management is a strategic lever for building loyalty and developing your portfolio. Discover the pillars, tools, and best practices for optimizing it.
Marketing Manager
- 5 MIN READING 

Contact Center: The Complete Guide for 2026

What is a modern contact center? Discover how it works, its essential KPIs, the role of AI, and the keys to optimizing it.
Co-founder and Co-CEO
- 5 MIN READING 

Conversational agents: how AI is revolutionizing customer service

Conversational agents: chatbots, voicebots, generative AI... Discover how these technologies are transforming customer service and how to deploy them effectively.
Co-founder and CPO
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