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Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...
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Our most recent article

Klark illustration of a support ticket workflow distributed across routing, training, alerts, and automation
- 5 MIN READING 
Self-categorization is not reporting

Self-categorization isn't just for organizing tickets. When used effectively, it serves as a tool for triage, builds trust, and enables automation for support teams.

Nicolas
Co-founder and CPO

Our latest articles

- 5 MIN READING 

Data Privacy versus AI: Klark’s GDPR Approach to AI-Powered Service

How, as an AI-based startup, RGPD is an integral part of our strategic approach.
Nicolas
Co-founder and CPO
- 5 MIN READING 

Our first fund-raising campaign: from vision to execution

9 months after our creation, we are proud and grateful to announce the successful completion of Klark's first fundraising campaign!
James
Co-founder and Co-CEO
- 5 MIN READING 

In a flash with Klark⚡, reinvent Customer Care

In this article, we will transparently explore Klark’s mission, vision, and purpose, detailing how we plan to transform customer care.
Nicolas
Co-founder and CPO
Comparison Chart: Klark vs. Salesforce for AI-Powered Support and CRM
- 5 MIN READING 

Klark vs. Salesforce Einstein: Which AI is Best for Customer Service?

Salesforce Einstein and Agentforce are part of the CRM system. Klark integrates with Salesforce to assist agents, without turning a support request into a CRM project.
Nicolas
Co-founder and CPO
Comparison Chart: Klark vs. Intercom for AI-Powered Customer Support
- 5 MIN READING 

Klark vs. Intercom: Which AI is Best for Customer Support?

Intercom Fin excels at messaging. Klark is designed to assist agents with their CRM, with customer context already integrated into the tools.
Nicolas
Co-founder and CPO
Comparison chart: Klark vs. Gorgias for e-commerce support
- 5 MIN READING 

Klark vs. Gorgias AI: Which AI Platform Is Best for E-commerce Support?

Gorgias AI is integrated into an e-commerce inbox. Klark connects to the existing stack to assist agents and automate tasks with the right context.
Nicolas
Co-founder and CPO
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